CRM system (Customer Relationship Management) offered by Moonsoft is not only an application assisting and simplifying all your on-job activities, but it is also a satisfactory and congenial business philosophy that puts our Client in the first position as the most important asset. The application facilitates and coordinates the whole sale process in the Company starting with the first contact with a Client, presenting an offer, negotiations and the whole extensive after-sale service. Remote access and active on-line updating process of the database is another reason for which our Software is irreplaceable in your Company. Every Moonsoft CRM system is individually customized to your needs, duties and preferences. Additionally, you can always develop your system with new modules and functions that will be needed as soon as it is used for longer time or when the Company extends its activity.
Every user of the CRM MoonSoft system has full access to database of his Clients. The user can make notes from business meetings or/and phone calls. The user can add new tasks and plan new appointments in agenda in relation to every single Client.
One of the most important elements of work of every sale representative is possibility to make an order for a Client. While using the CRM software the trader can modify an order which is directly sent to database located in the Headquarters. The fact that the user can add any documents ( e.g. doc or pdf) to the file and print them at any one moment is another considerable and necessary asset of the software.
The MoonSoft CRM system provides full control of relationships with Clients. The whole process starts from the first contact with a Customer. Afterwards there are few appointments, phone calls and finally the contract is signed. All such events are registered in the system. The after-sale service is usually connected with new orders and claims that have also specially prescribed function in the MoonSoft CRM system.
Thanks to using different on-line aspects of communication and WAP browser (available in mobile phones), there is an instantaneous information flow between a sale representative and Client. All placed orders may be realized at once while fast and professional service have positive influence on the Company and good opinion in nowadays, demanding market.
Using one system by particular group of employees helps also in Company's management. Regular control of realized sale plan brings about an increase in efficiency. All the factors cause considerable growth in productivity and proportionally higher incomes which can be seen in any enterprise that use professional tools for the sale process management.